Your housing company
Your booking is managed by a housing company: the company named in your confirmation email, which runs housing for your tournament. ITS is the booking platform they use. For anything about your booking, contact the housing company:
- changing dates, room type or hotel, or adding a night;
- cancelling, if you can't do it online;
- a booking fee charge or refund;
- a confirmation email you didn't receive, or a link that doesn't work;
- your team's room block, its link or its deadlines.
When you open these pages from your booking page, your room page or a link at the foot of one of our emails, the housing company's contact details are at the bottom of the page. Otherwise, look for them in your confirmation email.
The quickest way to reach them is Need help? at the bottom of this page, which sends them a message. If you booked the rooms, you can also use Message the housing team on your booking page. Either way, they answer by email, during their office hours.
The hotel
Contact the hotel directly about the hotel itself, such as parking, amenities, check-in times or early arrival.
For anything about your booking, contact the housing company instead. Until the hotel has its rooming list, it may not be able to find your reservation yet. Once you have a hotel confirmation number, quote it at the front desk.
What to include
- your name and the name the room is booked under;
- the tournament and the hotel;
- your reservation code, which starts with ITS-;
- what you need.
Never include your card number in an email or message. If your card needs changing, see Your card and the hotel.