Most changes are made by your housing company, but a few you can make yourself from the link in your confirmation email. See Your links for managing your booking.
Removing a night
If the tournament allows it, your booking page or room page has Remove a night. You can move your check-in later or your check-out earlier:
- Click Remove a night.
- Choose your new Check-in and Check-out. The page shows the new stay and how many nights it is.
- Click Change my dates.
Good to know:
- It changes the dates for everyone in the room, and nights you remove can't be added back online.
- The page says until when you can change your dates online, usually the hotel's cut-off date.
- It isn't offered at hotels with a minimum stay. If your rate would change, the page asks you to contact the housing team instead.
- The booking fee is per room, so it stays the same.
Adding nights and other changes
To add a night, change to different dates, a different room type or another hotel, or change who booked, message the housing team through Need help?. If you booked the rooms, you can also use Message the housing team on your booking page. They'll reply by email.
To change the name on a room you claimed, or the other guests in it, use your room page. See Your links for managing your booking.
Cancelling a room
Some housing companies let you cancel online; others handle every cancellation themselves.
If you see Cancel this room on your booking page or room page:
- Click Cancel this room.
- Read the confirmation. On your booking page you can add a reason, which helps the housing team.
- Click Yes, cancel it, or Keep the room to change your mind.
You'll get an email confirming the cancellation.
- Your booking page shows the last day you can cancel online. After that, the housing team can still release a room for you.
- If your team must keep a minimum number of rooms for the tournament, the page may not let you cancel and says why. Contact the housing team.
If there's no Cancel button, message the housing team through Need help? and they'll cancel it for you.
Either way, the booking fee is non-refundable, and the hotel's own cancellation policy applies to the stay. If you're cancelling close to arrival, check the policy first, or ask the housing team.
Getting your confirmation sent again
You can't resend your confirmation from the website, but the housing team can. Message the housing team through Need help? and ask them to resend it. They can also:
- send the room block link again, if you booked rooms for a team;
- correct your email address if it was mistyped;
- check whether their emails to you were delivered.
First, check your spam or junk folder. See Not getting our emails?.