Help for families and guests

Book a room or claim one? Start here Whether to book a room yourself or claim one your team has already reserved — and how to tell which you need. Booking rooms online Find your tournament, choose a hotel and book one room or several, step by step. Claiming a room in your team's block Use the link your director or coach sent to put one of the team's reserved rooms in your name. The booking fee What the $12 booking fee is, when it's charged, what happens if your card is declined, refunds and receipts. Your card and the hotel What the hotel does with the card you give, how it's kept safe, and how to change it. Your links for managing your booking Find the private link in your confirmation email, and what you can do with your booking page, your room page and a room block link. Changing dates, cancelling and resending your confirmation Remove a night, ask for other changes, cancel a room, and get your confirmation email sent again. Not getting our emails? Where confirmation emails end up, what to do if you use Outlook or Hotmail, and how to get one sent again. Who to contact When to contact your housing company, when to contact the hotel, and what to include.