Before you start
Have these ready:
- your club and team, if you're with one;
- the nights you need;
- a credit or debit card. It's held for the hotel, and the booking fee is charged to it (see Your card and the hotel).
If your team has already reserved rooms and sent you a link, claim one of those instead. See Claiming a room in your team's block.
Find your tournament and hotel
- On the booking website, use Find Your Event to find your tournament, or open the link the tournament gave you.
- The tournament's page lists its hotels, with rates and what's available. Choose a hotel and start booking.
Some tournaments open for booking on a set date. Until then, the page says when to come back.
Book, step by step
- Who: say whether you're a Team participant or an Individual, then choose your club and team. If yours isn't listed, the page tells you what to do.
- Rooms: choose your check-in and check-out dates and how many rooms of each type you need, then click Hold these rooms. Some hotels have a minimum stay; the page says so.
- Review: check the hotel, dates, rooms and totals. Enter your name, email and phone, which is where your confirmation goes. Tick the box to confirm you understand the booking fee, then add your card in the secure card form and click Confirm these rooms.
You'll see Your rooms are confirmed, with your reservation code (it starts with ITS-), and a confirmation email follows. Keep the email: it has your link for managing the booking. See Your links for managing your booking.
Your rooms are held while you book
Once you click Hold these rooms, the rooms are held for you for a few minutes, and a Rooms held for timer counts down at the top of the page.
- Shortly before it runs out you'll see Still there?. Click I'm still here to hold them a little longer, if more time is allowed.
- If the hold runs out, the rooms go back on sale. Choose them again; they may well still be free.
The secure card form also times out after a few minutes. If it does, open it again and re-enter your card.
Booking one room, or several
One room is booked in your name, as the person booking. The booking fee for it is charged to your card when you confirm.
Several rooms, for a team or a group of families, are booked without names. That's intentional: you don't need everyone's names yet, only before check-in. When you confirm, you get a room block link, on screen and in your email:
- send it to the families, and each one claims a room with their own name and card, and pays that room's booking fee; or
- keep it and add the names yourself as they reach you.
Any room still unclaimed by the hotel's cut-off date stays with you, and its booking fee is charged to your card. You'll get an email warning first, saying how many rooms are unclaimed and by when to claim or give them back. Some tournaments also release unclaimed rooms from your block on a set date, so other families can book them. Watch for emails about this, and message the housing team through Need help? if you need more time.
If the hotel is full
If there's nothing available for your nights, the page says so. You can try other dates or another hotel, or click Join the waitlist. The waitlist doesn't reserve anything and nothing is charged. If a room comes free, the housing team will contact you, usually with an emailed offer to accept by a deadline. Keep looking at other hotels in the meantime.
What you pay now
- The booking fee, charged by ITS for using the booking platform, separate from the hotel bill. See The booking fee.
- Nothing for the hotel stay. The hotel charges for the room and any hotel charges at check-in or checkout.