There's no account or password to remember. Instead, your confirmation email has a private link that opens your booking. Which link you get depends on how you got your room.
Finding your link
Look in your confirmation email for the button that opens your booking. The wording depends on your housing company's emails, but it's usually something like Manage or cancel this booking or Manage your room.
Can't find the email? Search your inbox, including spam or junk, for your reservation code (it starts with ITS-) or the tournament's name. See Not getting our emails?. If it's gone, message the housing team through Need help? and ask them to resend your confirmation.
Your booking page: if you booked the rooms
Sent to whoever made the booking. It shows:
- your reservation code, the hotel, your rooms and who's in each, and the card on file;
- Receipt for the booking fee;
- Cancel this room beside each room, if your housing company lets guests cancel online (see Changing dates, cancelling and resending your confirmation);
- Remove a night, if the tournament allows it;
- Message the housing team, for anything else, such as adding a night or changing room type or hotel. Their reply appears on the page, and you get an email when it does.
This link can cancel your rooms, so keep it to yourself. Don't forward it to your team.
Your room page: if you claimed a room
Sent to the family in the room when they claim it, or when the housing team puts their name on it. It's only for that one room: nobody else on the booking can see it, and you can't see theirs. From it you can:
- change the name of whoever is checking in, your email and phone;
- add or remove the other guests in the room;
- update your Requests for this room, rewards number and the extra email to keep in the loop;
- add a card or use a different one;
- Remove a night or Cancel this room, if allowed;
- open Receipt for the booking fee.
Click Save changes after editing. Anyone with this link can change or cancel your room, so keep it to yourself.
If the page says "This link no longer opens this room", the room's link has changed. Use the latest link from your email, or ask the housing team for it.
The room block link: for sharing with your team
If you booked several rooms, you also get a room block link. Unlike the others, this one is meant to be shared: each family opens it and claims a room (see Claiming a room in your team's block). It can only claim empty rooms. It can't change or cancel anyone's room.
Share it only with the families it's meant for. If it goes astray, ask the housing team to switch it off.