Help for hotel partners

Signing in to the hotel partner portal How to get a portal password, sign in, and what to do if your hotel isn't listed or your password stops working. Finding your events and blocks Choose an event to see your block for it, and read the pickup figures, including night by night. The rooming list: when it opens, viewing and downloading When guest details appear, what each row shows, how to download the list, and what to do after you've downloaded it. Viewing a guest's card securely Open each guest's card in the portal to key it into your system, why the security code can only be shown a few times, and what to do if it's missing or declined. Entering your confirmation numbers Send us your own confirmation number for each room — typed one at a time, or all at once by uploading the rooming list back. What the statuses mean The room statuses, card labels and other badges you'll see in the portal and in the downloaded rooming list. Who to contact Who to ask about passwords, rooming list dates, downloads, cards and guests.