The hotel partner portal is where your property follows its room blocks for tournaments: how many rooms are picked up, the rooming list, each guest's card, and the place to send back your confirmation numbers. It's on the same website families book on.
Getting access
You need a portal password from the housing company that manages your block. Ask your contact there for one if you don't have it.
- One password covers your whole property, for every event you have a block on with that housing company.
- If your property works with more than one housing company, each one gives you its own password, and you'll see that company's events when you sign in with it.
- Your hotel only appears in the sign-in list once the housing company has set up a password for it.
Signing in
- Go to the booking website and click Hotel Portal at the top of any page.
- In Your hotel, start typing your hotel's name or city. After three letters, matching hotels appear.
- Choose your hotel from the list. If there are a lot of matches, type more of the name or add the city ("hampton dallas").
- Enter your Portal password and click Sign in.
If your hotel appears more than once (for example, because two housing companies work with you), choose the one that matches the password you were given. If you choose the wrong one, the portal says "That password does not match the selected hotel."
If you can't get in
- Your hotel isn't in the list. It doesn't have portal access yet. Contact the housing company and ask them to set up a password.
- "That password does not match the selected hotel." Check you chose the right hotel and typed the password exactly as given (passwords are case-sensitive).
- "Too many attempts." After ten wrong passwords, the portal stops accepting tries for about ten minutes. Wait, then try again, or ask the housing company to confirm the password.
- "You have been signed out of the portal." The housing company has changed your password or turned off your access. Sign in again with the new password, or contact them.
Signing out
Click Sign out at the top right of the portal when you're done, especially on a shared front-desk computer. Anyone signed in to the portal can see your guests' details and open their cards.