Your block is managed by a housing company: the company that contracted the block with you and gave you your portal password. ITS is the booking platform they use. For anything about your block, contact the housing company.
When you open these pages from inside the portal, their details are at the bottom of the page. Emails they send you through ITS usually have them at the bottom too.
Ask the housing company about
- a portal password, or getting access for your property;
- an event or block you expected to see but can't;
- opening the rooming list sooner, or turning on downloads;
- a card that's missing, expired, declined or has no security code left;
- names still showing Name to follow close to arrival;
- rooms you've been asked to release, or anything on your list that doesn't look right.
When you write
Include your hotel's name, the event, and our reservation code for the room (it starts with ITS-). Never include a guest's card details in an email or message.
You can also use Need help? below to send them a message. If it asks, choose the tournament, and your message goes straight to the housing team that runs it. They answer by email.