Room status
Each room on the rooming list has a status beside our reservation code. The same status is in the Status column of the downloaded file.
| Status | What it means for you |
|---|---|
| Tentative | The room is held in your block, but nobody is named on it yet. The guest column says Name to follow. |
| Accepted | A guest is named on the room. The booking still has a step to finish on the housing side, usually the guest's booking fee. |
| Confirmed | A guest is named on the room and the booking is complete on the housing side. |
| Cancelled | The room was cancelled, or released from the block. It stays on your list, in red, so you can see what dropped, and it isn't counted in your pickup. In the downloaded file the same rooms are spelled Canceled. |
Tentative, Accepted and Confirmed rooms are booked in your block and counted in your pickup, with one exception below.
Rooms waiting for space
When your block is full, the housing company can take a booking that waits for a room to come free, for example from a cancellation. These rooms appear on your rooming list like any other, with no separate label, but they aren't counted in your pickup until the housing company gives them a room. So your list can show more rooms than Picked up. If the numbers don't match and you're not sure why, ask the housing company which rooms are still waiting.
Guest names
- Name to follow (in amber): the room is booked but the hotel doesn't have a guest name yet. Families usually add their names before the cut-off. The housing company can tell you more.
- Also in room: everyone else staying in the room, with any note the family or the housing company added.
Moved to another hotel
Rooms listed under Moved to another hotel, marked Moved out with the date, were on your list and have been moved to a different hotel by the housing company. They're shown under the reservation code you knew them by. Please release them: those guests are no longer arriving.
Card column
| Label | What it means |
|---|---|
| View card | A card is on file. Click to open it. |
| Card to follow | The guest has only given a card for the ITS booking fee so far. The card for your stay is still to come. |
| Pending | The card is still being stored. Try again shortly. |
| None | There's no card on this room. |
| On file or Seen by the hotel (no button) | There's a card, but it expires before the stay. Contact the housing company. |
| Replaced | The guest replaced this card. |
| Disposed of | The card has been deleted, which happens some time after the event. |
In the downloaded file, Card on file shows "Yes — view in portal", "To follow", "Pending", "None" or "Disposed of". It never contains card details.
See Viewing a guest's card securely for more.
Other labels
- Opens (with a lock): the rooming list isn't open yet. It opens on the date shown.
- Downloads disabled: the housing company hasn't allowed downloads for this block. Guests' emails and phone numbers are hidden too.
- shoulder: in Pickup by night, a night outside the main event dates.