When a club director, coach or team parent books a block of rooms for the team, they get a room block link to share. Each family opens it and claims one room.
Claiming your room
- Open the room block link you were sent. You'll see Your room block, with the hotel, the nights, the nightly rate and how many rooms are still unclaimed.
- Find a room marked Available and click Claim this room.
- Fill in the room:
- Who is checking in: first and last name. This name goes on the hotel's rooming list, so use the name of whoever will check in.
- Your email and phone.
- Team: which team the room is for, if asked.
- Anyone else in this room: the other guests' names, with an email or phone if useful. The hotel needs everyone in the room.
- Requests for this room, such as a low floor or connecting rooms, and your hotel Rewards number. Requests go to the hotel but aren't guaranteed.
- Copy someone else: optionally, another email address to keep in the loop.
- Tick the box to confirm you understand the booking fee.
- Click Add card details and enter your card in the secure card form. This is the card the hotel holds for your stay, and the booking fee is charged to it.
- Click Confirm this room.
Your booking fee is charged when you confirm, and a confirmation email follows with your own room link. Keep it: it's how you change the names, add guests, update your card or cancel. See Your links for managing your booking.
What the room labels mean
- Available: nobody has taken this room yet.
- Being claimed: someone in your group is filling this one in right now. It comes back if they stop.
- Taken: someone has already claimed it.
If something goes wrong
- Your card is declined. The room isn't claimed. Enter a different card to finish.
- "All rooms in this block have been reserved." Every room has been claimed. Contact the person who shared the link, or message the housing team through Need help?.
- "This link is no longer active." Whoever booked the rooms has stopped sharing them. Ask them, or the housing team, for a new link.
- You claimed the wrong room, or need to change something. Use the room link in your confirmation email. Don't claim a second room.
Good to know
- Anyone with the room block link can claim a room, so only share it with the families it's meant for.
- The room block link only lets you claim a room. It can't change or cancel anyone's room, including yours. Your own room link does that.
- Rooms nobody claims by the hotel's cut-off date stay with the person who booked the block.