After you book or claim a room, a confirmation email is sent straight away. It has your reservation code and your private link for managing the booking, so it's worth finding.
Check these first
- Your spam or junk folder. Booking emails often land there, especially the first one. If you find it, mark it as "not spam" or "not junk" so the next one arrives in your inbox.
- Other tabs and folders. Gmail may put it under Promotions or Updates.
- Search your mailbox for your reservation code (it starts with ITS-) or the tournament's name, rather than scrolling.
- The email address you typed. A small typo, such as gmial.com, sends the email nowhere. The booking form flags addresses that look mistyped, but it can't catch everything.
- Give it a few minutes. Emails usually arrive within a minute or two, but can occasionally take longer.
Outlook, Hotmail, Live and MSN addresses
Microsoft's email services filter more strictly than most:
- Check the Junk Email folder, and the Other tab if your inbox has Focused and Other.
- If you find the email there, choose Not junk, and add the sender to your Safe senders list so future emails reach your inbox.
- If you've found nothing after checking those, message the housing team through Need help?. They can check whether our emails to you were delivered and send them again.
Work and school addresses
Some workplace and school email systems quietly block emails from booking sites. If you booked with a work or school address and nothing arrives, ask the housing team to change your booking to a personal address.
Getting an email sent again
You can't resend a confirmation yourself, but the housing team can. Message the housing team through Need help? with your name, the tournament and your reservation code if you have it. They can resend your confirmation, correct your email address, and check whether emails to you were delivered or bounced.
Replies from the housing team come by email too, so check the same folders for those.